Thank you for your candid review. 3. I still have the email which says I have a full refund coming to me so now I Need to go to a lawyer. We planned a trip far in advance with OAT. Our travel credit expires at the end of this year. OAT's first communication to us regarding the trip cancellation acknowledged this fact when it said " We (OAT) hope that you will hold your reservation to travel with us in the future." I have always enjoyed the trip itself and the tour leaders, but the ethics and trustworthiness of the company are very questionable. However, I found out, that once there is a problem, it is almost impossible to contact the company by phone or email and for them to honor their promises. CONSUMERS UNIFIED, LLC IS NOT A LENDER. Travel Troubleshooter: Overseas adventure rebooked for 2021, but we don O.A.T. Sure glad we get along as this cabin gets smaller every hour! While in Australia, New Zealand closed it's borders so that portion of the trip was cancelled . Through NO fault of our own. That was it. The website still states 90 day refund. In my opinion, how a company behaves in difficult time says a lot about it. 15.06, I filed online complaints with the Better Business Bureau on April 8 and the Massachusetts Attorney General on April 13. Help! One Company Refused to Refund Travelers More Than $100,000 [as per the terms of agreement which we signed]. I need the money now and I don't know what my circumstances will be in the future. If OAT can't handle the logistics and planning for a simple meeting at a hotel (everyone who came had pre-registered and had to check in at the OAT meeting desk so OAT knew how many people to expect) I will not trust them to handle the planning and logistics of an African safari. Overseas Adventure Travel (O.A.T. Tours) - Travelstride Please accept our apologies for your frustrating experience. OAT made round trip travel arrangements from Virginia to Thailand. O.A.T. 97% of travelers recommend this experience. New! Frustrated and disappointed, we went ahead and contacted PVS International directly. Please accept our apologies for your experience. Customer service turned things around an made it appear this was company policy and they were doing me a favor by refunding my money after the stated date. However, it is always a good idea to research any travel company thoroughly before booking with them. Restaurants near Overseas Adventure Travel: Overseas Adventure Travel, Boston: Address, Phone Number, Overseas Adventure Travel Reviews: 3/5. I called back and this other reception was rude. The company has been in operation for over 40 years and has a strong reputation in the adventure travel industry. We were told at that point that it would be 90 days to receive the refund. June 8, 2023 by Richard Connolly Overseas adventure travel has become a popular type of tourism in recent years. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I got my full refund on April 15. We strive to provide exceptional service to our travelers, and we apologize for not meeting your expectations. Overseas Adventure Travel's Profile, Revenue and Employees. 685marshag. After reading all the complaints they received, I see they have a problem taking peoples hard work money. We no longer offer it. You have successfully subscribed to our newsletter! Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. I did not cancel. Adventure travel is a popular niche in the tourism industry, and its not hard to see why. We ask for patience as we navigate the time-consuming process of dealing with traveler issues fairly and equitably in the midst of the current pandemic. Our longest phone calls, sometimes lasting an hour or more, come while their travel department puts together complicated flight itineraries. Was told again 5-7 business days I would have a credit on my credit card. 98% of travelers recommend this experience. takes its responsibilities to its customers very seriously - especially to loyal travelers such as yourself. Overseas Adventure Travel (O.A.T.) 96% of travelers recommend this experience. The second involves the travel insurance. However, with the COVID-19 pandemic and ongoing travel restrictions, many are wondering whether this type of travel industry can survive financially. He told us we must now decide whether to accept an OAT voucher for future trip(s) or seek reimbursement of our cancellation fee through our Allianz Travel Protection Plan. If this is not illegal, it should be. Of couse, they didn't have the nerve to send that email to travellers. Travel. In our case, because we had been offered and we HAD ACCEPTED a full refund, it is totally illegal for them to change the conditions. But you always get professional empathetic tour guides. Israel & Jordan: From the Holy Land to Ancient Petra New! Established in 1978, Overseas Adventure Travel (O.A.T.) After many days and many calls and many conversations with as many as nine different OAT travel reps, we still had no answers as to why OAT had neglected to send us the visa packet and how they would help us get the visas we couldn't travel without. OAT did agree to provide a travel credit for my wifes unused trip, expiring Dec 31, 2023. My frustration began to grow towards the end of the trip and we began to be somewhat rude in order to sit together. Sign up to receive our free weekly newsletter. So now I'm spending hours on the phone trying to explain to them that you cannot just take that portion of funds that was for insurance and apply it to same exact trip they moved me to because now they are charging more. We were assured we would receive a refund ($2,999.). Your honest feedback will help us understand where we can do better. OAT is our first choice of tour companies. Based on the conversation, October 8, we decided to go ahead and book it. Thank you. Bumped us off a small ship two weeks before travel. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our notes indicate that you have been contacted by our customer service team subsequent to this review. To learn more about forming a group of at least 13 travelers, please call 800-597-2452. This may include things like mandatory COVID-19 testing, increased sanitation measures, and smaller group sizes. Our promise. A link has directed you to this review. Obviously, O.A.T. If that doesnt work, you can file a complaint with the Massachusetts attorney general or with me. Dishonorable Refusal to Refund for Cancellation. takes its responsibilities to its customers very seriously. Read our, OverseasAdvTravel, Manager at Overseas Adventure Travel, responded to this review. Our policy requires quarantine as a best practice to help stop the spread of COVID. Thank you for your candid review. Overseas adventure travel 2022: top destinations - Worldpackers It seems the company strongly encouraged customers to accept a credit maybe a little too strongly. Not surprisingly, the seaport district of South Boston is located beautifully along the water. We booked a trip to Indonesia with OAT. Our records indicate that you have been in contact with our customer service team subsequentto this review. Gary Walla Walla, WA Reviewed July 31, 2023 Customer Service Staff We had booked a safari with OAT for November 2022. Less than a month before the trip is scheduled to depart, the travelers are informed that there has been a mistake and the trip is actually over-booked. Can Overseas Adventure Travel change its mind about giving me a refund Save. We had until May 1 to decide. I have traveled with this company before and was very pleased. Why then? We just returned from a wonderful 3 week tour called Ancient Kingdoms of Asia. The tour included visits to Thailand, Laos, Cambodia and Vietnam. I have traveled with this company before and was very pleased. They rebooked me for 2021, billed me for the 2021 trip, and totally ignored my payments for the same trip scheduled for 2020.. I was lured by the deep discount offered by OAT to pay in advance and in cash (ACH debit). My wife was not able to travel, because of a hip/back problem. OAT's Travel Passenger Agreement, which I had to electronically sign as having read and accepted in order to book our reservation in June, 2019, clearly states that, in the event that OAT cancels a trip, we are entitled to a refund if we so desire. With great anticipation they make arrangements to cover work shifts, take care of pets, shop, pack, buy medications, day dream and share with others the anticipation building for such a big adventure. Why would I not believe it when we were told if we bought the travel insurance and there was a medical problem, with a doctor's note, all of our money would be refunded. Thats good PR. As you can see in reviews they put in writing people will get full refunds, then changed their minds and refused. Earlier this year we took the OAT tour around Iceland, another excellent experience. before departure. Responded to an OAT invitation to a presentation in my locality. I find this to be TOTALLY UNACCEPTABLE!!!!!!!!!!!!!!!!!!!! YES they're agencies with a heart. In March, prior to March 23rd, I asked for a refund ($9799) for the canceled Japan trip. All cash payments are a no go even if they cancel the trip. BEWARE, when paying anything to them as there is a lot of chatter they will file for bankruptcy. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. On 11/10/2020, I called and was told that refund is now up to 90 BUSINESS DAYS! I contacted Overseas Adventure Travel on your behalf. BUT then, they withdrew their offer, said the trip was not "cancelled" but "postponed" and my money was now put toward a trip next year. During each of these conversations when we clearly needed to talk with a supervisor/decision-maker, we were told it would be 5 to 7 days before we should expect anyone to make contact with us. In most cases, I didnt eat next to my husband and sometimes not even at the same table. Ive said this before, and Ill say it again: If you can give your tour operator an opportunity to reschedule your trip, you should. In the summer time there are Friday music concerts on the deck of the museum. Grand Circle Travel - NYSUT Now, like others, our May 2020 OAT trip was cancelled by OAT. #142 of 452 things to do in Boston. Sold out. O.A.T. They advertise free supplemental rooms. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. My wife and I weren't nearly as fortunate as Gail of Laguna Beach. I have traveled with OAT 9 times, but the trip in Jan. will be my last. Im dealing with a lot of Overseas Adventure Travel cases at the moment. Next thing I know I get an Urgent email to to sign the policy for my upcoming trip in 2021! Just feel keeping people Confined to cabins is overkill and not even allowing them to go outside to get air is not right without some compensation! Rather, we display rates from lenders that are licensed or otherwise authorized to work in Vermont. Overseas adventure travel can be expensive, and its important to consider the financial implications before booking a trip. Here are some of the main advantages of overseas adventure travel: While adventure travel can be an amazing experience, it also comes at a cost. However, I would highly recommend choosing a different company with more integrity and higher standards. Why? OAT also purports to have "cancelled" my trip protection. Consumers Unified, LLC does not take loan or mortgage applications or make credit decisions. Review tags are currently only available for English language reviews. When I called to inquire about my refund of $22,688. Are you this business? A number of people, including us, left because of the lack of seating and organization. Travel Trouble: A $30K Overseas Adventure Travel refund goes awol This issue has not been resolved and we are expecting more information soon, but I expect there to be recognition that we have been incredibly inconvenienced and disappointed by this turn of events and feel we should be compensated for more than simply the cost of the trip, especially if we can no longer go at all. 2. Please contact us at request@oattravel.com so that we may review your situation. Many countries have closed their borders or implemented strict travel restrictions, making it difficult or impossible to travel overseas. I cannot imagine that OAT did not receive any refund from the trip that was cancelled from their own vendors given their years in the industry. For them to not pass along the refunds to their customers is extremely disconcerting to say the least. Where's the $10,954 travel insurance check for my canceled Overseas Judging from Gale's success, having OAT's support, concern and interest could overcome these obstacles. No, they actually put aside a few rooms and once those are booked, they consider the trip full, even if there are several rooms available. OAT did not honor their written contract offering 100% refund and instead gave ZERO refund! Traveler Reviews (455) 91% Traveler Excellence Rating. Please contact us at request@oattravel.com so that we may review your situation. We originally scheduled for April of 2020. Unsubscribe at any time. 19 29 Buyers Beware of OAT Review of Overseas Adventure Travel Reviewed May 15, 2020 OAT's actual tours are great but, in recent years, their administration and customer service have become difficult to work through. I was told I could cancel within 7 days and get a refund within 7 Three days into the reservation I called and cancelled the insurance. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have traveled nine times with Overseas Adventure Travel. On 4-27 I was finally able to talk with a Supervisor who related to me that on March 23rd a policy change was made which stopped all reimbursements (no notification to OAT clients of any type to communicate this). The Foundation is an entity of the Lewis Family Foundation, which has pledged or donated more than $200 million since 1981. Overseas Adventure Travel (Boston) - All You Need to Know BEFORE You Go. She put me on hold for approximately 40 minutes then came back and said her supervisor was "in a meeting" and would call me today or tomorrow.I don't know about you but $11,000+ is a significant amount of money in our budget. Another canceled tour, another customer who wants a refund not a If anyone has suggestions on how to obtain a refund please email :shorelady416@gmail.com. representative said "You will not get your refund for 90 DAYS". I stated the earlier commitment, the reply implied that the people we spoke with were uninformed about the new policy. is part of Boston-based Grand Circle Corporation's family of travel companies, which also include Grand Circle Cruise Line and Grand Circle Travel. I mean, it should have at least waited until its own deadline before telling you that you had to take the credit. Thank you for your candid review. We hope they were able to address your concerns, but should you need any additional help, please contact us at request@oattravel.com so that we may review your situation. OAT made round trip travel arrangements from Virginia to Thailand. The PVS agent also cautioned us that they had a backlog of Algeria visa requests awaiting approval and it was doubtful that ours could be approved and returned to us within the time remaining. What restaurants are near Overseas Adventure Travel? Overseas Adventure Travel | Better Business Bureau Profile I asked them to review our phone calls, which are supposedly recorded to hear what we were told and hopefully stand behind it. My experience was exactly as expressed by others ~ trip was canceled by OAT and I received an email with three options, the last one being a full refund in May. takes feedback from its customers very seriously. 1-800-221-2610. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. to cancel a trip that my wife and I had planned and PAID FOR IN FULL ($11,738.60) to Spain and Portugal leaving on October 13, 2020. Duration: The longer your trip, the more expensive it will be. No, they actually put aside a few rooms and once those are booked, they consider the trip full, even if there are several rooms available. Overseas Adventure Travel would not let me even have a credit. OAT's actual tours are great but, in recent years, their administration and customer service have become difficult to work through. Who we are | Overseas Adventure Travel Now of course the CDC order most likely applies to US docked ships one would think, but this is an American company that owns those ships. On every trip we wonder out loud with our fellow travelers how OAT can consistently find such dedicated and professional guides. Great! However, I would highly recommend choosing a different company with more integrity and higher standards. Overseas Adventure Travel - Company Profile and News We followed-up with OAT; the OAT rep we spoke with verified the settlement dollar amount and said we would receive a check through the mail within 30 days. And they booked 4 internal flights for our group of 13. Review tags are currently only available for English language reviews. Too bad! The cash refund will give us the flexibility to select the time and place of our next OAT adventure(s) and not constrain us within the limited time allowed by this voucher. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Ive made several requests to OAT, requesting an extension of the credit expiration date to the end of 2024. We're sorry to learn of your experience with us. Then a stop at one of the islands off Scotland had to be cancelled because of bad weather in a port, that part of the trip was cancelled and we sailed an extra day with no activity. They cancelled our Israel trip when Israel closed its borders and lied to us about getting a refund. 1. Our notes indicate that you have been in contact with our customer service team subsequent to this review. We hope that you will give us another opportunity to better serve you. Yet, that is exactly what they are trying to do. As has happened to so many others, I was offered my full 24+ thousand dollars back, I accepted that offer, and the offer was rescinded less than two weeks later.After many attempts to reach OAT via email and letter, I consulted an attorney. I too had been directed to two different supervisors, was given Harriet's email and was told there would be no exceptions for refunds. Understandable that it is difficult with all the changes in airline flights, but they are working at it. Road trip inspiration: nearly 400 miles of adventure in Northeast OR, Rant & Rave: Near simultaneous green light and walk sign cause confusion, On the hottest days, make this cooling cucumber dinner, Burgers, dumplings lead pack of Greater Seattle restaurant openings, names, numbers and email addresses of its executives. You may not have your money back. We booked a trip to Ireland for this May 2020. I verified the refund was in process multiple times (5), though the processing time it would take started out at 7-10 days, then 2-3 weeks, then 1-2 months, then 2-3 months, then "several more weeks" due to how busy they were. I talked to them about airfare in February and decided to go with my own. OAT canceled the trip in March 2020. 07 Sep, 2022, 12:37 ET. Read our, Recommended experiences in and around Boston, Piers & Boardwalks, Historic Walking Areas. Overseas Adventure Travel Jump to bottom Posted by Mary (Reno, NV, USA) on 07/15/20 12:42 PM OAT canceled all September 2020 departures as of today (July 15). Despite policy requiring and assurances promising refund, OAT has now refused to refund my money. I was told this would be OK. HORRIBLE, BEWARE, BANKRUPTCY? - Review of Overseas Adventure Travel OAT cancelled our trip to Australia now refuses to refund the amount we paid. We still haven't received a call back from an OAT Travel supervisor or anyone else at OAT who might be interested in helping us negotiate through this unfortunate, but demonstrably resolvable, situation. Slippery slope - Review of Overseas Adventure Travel, Boston, MA Now they refuse to refund my money--policy change!! Booked a tour to Vietnam. It was not our first trip with them and we were always satisfied before. They then booked me on the same trip for April 2021 without consulting with me. If you need additional help, please contact us at request@oattravel.com so that we may review your situation. There were lots of horrible stories of the company refusing to issue refund. In 21 days as is still listed ("confirmed") on our OAT trip planner. Paid in full. This area has been expanding and becoming more and more popular, for good reason. This is despite a phone conversation where refund was promised an email.Don't trust these people. Adventure Travel with O.A.T. | Overseas Adventure Travel - The Leader While the COVID-19 pandemic has certainly impacted the travel industry as a whole, Overseas Adventure Travel appears to be weathering the storm. We asked for a refund over the phone for our deposit on March 20. What hotels are near Overseas Adventure Travel? Original Review: Consumer Affairs Review of Overseas Adventure Travel. A representative told me it would take 30 to 90 days. OAT's actual tours are great but, in recent years, their administration and customer service have become difficult to work through. This is an expensive trip. OAT created a contract between us in 2019 and it doesn't get to unilaterally change that contract now. The Allianz rep verified the dollar amounts and said to contact OAT for the details of how and when we would receive the payment. Had we not accepted in a timely manner, or if they hadn't extended the offer the situation may be different.Additionally, I had paid for travelers insurance (totaling 2800). Sandy Hain, Palo Alto, California. Updated: 08/15/2023. We are taking immediate steps to address the issues you encountered and to improve our customer service. I have traveled with this company before and was very pleased. Best International Travel Companies: Navigating the World of Air Travel, Budget Travel for Families: How to Save Money and Have Fun, Travel Insurance Refund: Understanding Your Options. Said yes, they did cancelled the March trip that week. I've never travelled with OAT before, and they had a good reputation. It involves travelers taking part in unique and potentially risky activities such as rock climbing, bungee jumping, and hiking through remote locations. Period. I too have travelled with OAT several times and the trips have been enjoyable. I have travelled 16 times with either OAT or its parent company GCT. I was told an exception would be submitted and we'll hear back in a couple of days. Own or manage this property? takes its responsibilities to its customers very seriously. We value your privacy. When Overseas Adventure Travel cancels John Gardner's cruise to Italy, Croatia and Greece, it offers him a full refund. canceled the tour. And so far the solutions we have been given are to go on a similar tour later this year or potentially go on the same trip around similar dates next year - but at a cost of over $2000 more. Overseas Adventure Travel: Gone downhill - See 527 traveler reviews, 425 candid photos, and great deals for Boston, MA, at Tripadvisor. I was surprised to learn that even though I paid a premium of $1,398 to Allianz, Overseas Adventure Travel and not me, is the beneficiary of the policy. After two months, there was no refund. (the photos are the confirmation email and my actual online account updated to note that a refund was due and the trip was in fact cancelled). OAT did agree. None of this is acceptable. OVERSEAS ADVENTURE REFUND ????? Adventure, Value, & Discovery on the Road Less Traveled Bait and Switch! I was forced to cancel a trip last fall because of Hurricane Ian which closed the Fort Myers airport for a week. You get a refund. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. They had already cancelled January and February trip. This is a huge trip that required a great deal of planning and organization for us which now, even if we can go another time, doesn't seem like our entire group will be available to go together. Overseas Adventure Travel was founded in 1994. This is the version of our website addressed to speakers of English in the United States. I had booked and paid in full for a trip to Morocco for this past April with OAT. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Although I feel there are better ways to handle this, it is extreme to be expected to stay in our cabin when everyone is off the ship today and it is 80 degrees and we cant even take our meals outside on the upper deck or have been offered the opportunity to go out with masks on for a walk around the deck! OAT cancelled what was to have been my first trip with them; I prepaid and purchased trip protection. I was prepared to take a $600 penalty for cancelling my trip but then the O.A.T. "Our. While the company tells us that they have invested in additional customer service representatives, it doesnt appear that they have yet resolved their ability to provide responsive client service. We had made a considerable financial investment in this 25 day trip. Recommended experiences in and around Boston, Piers & Boardwalks, Historic Walking Areas. My wife was not able to travel, because of a hip/back problem. In the beginning of May I received my final documents with a book that had our names in it along with 47 other travelers. I have been requesting a refund for two months for a trip to Holland and Belgium in April 2020 that Grand Circle canceled. Overseas Adventure Travel - Customer Service Nightmare Special Offers | Overseas Adventure Travel
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